IVR & telephone voice over services

We deliver in the format and specification your phone system needs — including telephony-standard files — so your prompts drop straight in and play back cleanly.

Yes. We record IVR and on-hold prompts with native voice actors in 100+ languages, keeping tone and pronunciation consistent across all of them.

Absolutely. When your menus, opening hours or messages change, we re-record the affected prompts to match the originals, so nothing sounds out of place.

Yes. We can mix your on-hold voice with background music and produce looping messages ready for your system.

Short prompt sets are usually delivered within a day or two; larger multilingual projects are scheduled with your project manager.

IVR is priced by the prompt, not by the minute, because that is how the work actually arrives — a spreadsheet of two hundred short lines rather than a script. What matters for the budget is how many prompts there are and whether you will be adding more later, since a system recorded piecemeal by different voices is the commonest reason phone menus sound broken. Send the prompt list for an itemised quote, with our Price Match Promise.

Send the prompt list as a spreadsheet with the file names you want, and tell us what your telephony platform expects. We will return the files named and encoded so they drop straight in.

Casting, a directed session, top-and-tail editing on every prompt, and delivery encoded for telephony — usually 8 kHz mono µ-law or A-law, named exactly as your system expects.

We produce IVR and telephone voice over for phone menus, on-hold messages, voicemail and auto-attendant prompts — all recorded to broadcast quality and ready to publish.

A phone system is judged on the joins. Prompts recorded months apart by the same actor at a different distance from the mic will not concatenate cleanly, so we keep your session settings on file and re-create them when you come back for more.

We deliver telephone prompts in the exact format your phone system needs — commonly 8kHz mono WAV, with µ-law or A-law encoding where required — so they play back cleanly rather than distorted. Tell us your platform, or send an existing prompt, and we'll match the spec.

Often, yes. If your current prompts were recorded with a voice still on our roster, we can add new lines in the same voice so your menu stays consistent. If not, we'll help you choose a close match and re-record the set for a seamless system.

Both. We can record a handful of new prompts or a complete auto-attendant, on-hold and voicemail set, named and numbered to your call flow so each file drops into the right place in your system.

Yes. We record native-speaker prompts across 100+ languages and keep pace, tone and structure consistent across every one, so a caller gets the same experience whichever language they choose.