Mandarin Chinese transcription services

Neither, as stated. What is transcribed is a spoken language — Mandarin or Cantonese — and the script is chosen afterwards for the market: simplified for mainland China and Singapore, traditional for Taiwan, Hong Kong and Macau. Tell us the language of the audio and the market the transcript is for, and both questions are answered.

It can be done, but not safely by machine alone. Several traditional characters were merged into one simplified character, so 发, 干, 后, 里 and 面 each map to more than one traditional form, and the correct choice depends on the sentence. A converted file needs a reviewer who reads the context, and the same applies to vocabulary that differs between the mainland and Taiwan standards.

Yes. Taiwanese Mandarin, known locally as Guoyu, is the same language as Putonghua and is regulated by Taiwan's Ministry of Education, but it is written in traditional characters and differs in everyday vocabulary. Some Taiwanese recordings also contain Taiwanese Hokkien, which is a separate language and needs a transcriber who speaks it.

Yes. Files are uploaded through an encrypted system, handled by a named transcriber under NDA, and never fed into public speech-to-text tools. We can sign your own confidentiality agreement, work to your retention rules and delete everything on delivery.

Every file is quoted on its own terms. Runtime, audio quality, how many people are speaking, the turnaround you need and whether you also want a translation all move the figure, so there is no flat per-minute rate that would be honest across all of them. Send us a sample and we will come back with an exact, itemised number, backed by our Price Match Promise.

Most short files come back within 24 to 48 hours. Length, audio quality and whether you need time-coding or full verbatim all affect it, and a large multi-speaker project is scheduled rather than rushed. Your project manager confirms the timeline before work starts, not after.

In whatever the next step needs: plain text, Word, PDF, Excel, SRT, VTT or your own template, with timecodes and speaker labels set the way you want them. Tell us what happens to the transcript after we send it and we format it for that, rather than handing you a file you have to rework.

Less than people expect: the recording, or even a few minutes of it, its total running time, roughly how many people are speaking, and whether you want verbatim or clean read. Poor audio does not stop a quote, it only changes it, so send it as it is rather than trying to clean it up first. A named project manager comes back with an itemised quote, normally within four working hours.

More than half of enquiries get a reply within thirty minutes during office hours (Monday to Friday, 9am to 6pm UK time), and the itemised quote normally follows within four working hours. After that you have one dedicated project manager who owns the job from brief to final file — not a ticket queue, and not a different name on every email. If it is easier, call +44 207 095 5730 and ask for them by name.

Yes, and it is one of the commonest reasons people get in touch. Tell us it is for a pitch and you get a figure you can put in front of your own client, itemised so it stands up to being picked apart, with no obligation and no follow-up sales calls if the pitch goes elsewhere. If it lands, the quote still holds and we already know the project.

Send it over. Our Price Match Promise covers like-for-like work, and because our quotes are itemised you can see exactly what is being compared — which is usually where the gap turns out to be, in a revision pass, a licence or a delivery format that the cheaper figure quietly left out. If it really is the same work for less, we match it.

Yes, and we would often suggest it. One episode, one module, one commercial tells you more about whether we are a fit than any showreel, and it prices the rest of the run properly instead of by estimate. Bigger projects are then planned in clear milestones, so you are signing off the transcripts as they arrive rather than all of them at the end.